Services.
Custom tailored consulting services
Robert Quail Consulting specializes in providing expert consulting services to our clients in a variety of industries.
The approach to Enterprise Risk Management at Robert Quail Consulting is based on the principle that successful ERM can look very different in different organizations. So we work closely with our clients to get an in-depth understanding of their operations, and then provide tailored solutions that are both effective and efficient.
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In addition to ERM services, Robert Quail Consulting provides expert support for business process and technology outsourcing, including tendering, selection, negotiations, and vendor oversight.
About Rob Quail
Rob has been a pioneering force in ERM since 2000.
Rob developed and implemented the risk management processes, tools and methodologies at Hydro One Networks Inc. that are widely regarded as best-practice. He has successfully applied ERM methodologies to a broad range of business problems and challenges, including acquisitions, outsourcing, downsizing, large-scale IT projects, labour disruption, regulatory compliance management, major construction project management, strategic planning, and capital investment. The risk management practices and techniques developed by Rob in collaboration with the management team at Hydro One became the subject of a major “leading practice” case study by Harvard Business School.
In addition to his ERM experience, Rob held key executive leadership roles in the areas of Technology, Outsourcing, and Customer Care. In the latter role, as Vice president of Customer Care, he led Hydro One through a dramatic recovery in all areas of customer care following a difficult billing system implementation. Since founding Robert Quail Consulting in 2016, Rob has provided consulting services in risk management to clients in a variety of industry sectors.
Rob also writes and lectures on risk management. He is co-editor of the second edition of the popular Wiley textbook Enterprise Risk Management: Today’s Leading Research and Best Practices for Tomorrow’s Executives (available at https://www.amazon.com/Enterprise-Risk-Management-Practices-Executives-ebook/dp/B096PVKNVM). For over a decade, he has co-delivered the Masters Certificate Program in Risk and Performance at York University’s Schulich School of Business, and has appeared as a guest lecturer at Harvard Business School, Ryerson University, and Carleton University. Since early 2021, he has also delivered the Board Risk Committee Certification program through the Caribbean Governance Training Institute.
Rob holds a Bachelor of Applied Science degree in Industrial Engineering from the University of Toronto.